Reference

Privacy Policy For Your Account

Our Privacy Policy explains how viv805 handles the data connected to your account, wallet checks and support requests in Indonesia.

Account clarityWallet dataCookie choicesAccess depends on local law
viv805 Privacy Policy For Your Account
CONTACT PATHS

Privacy Help Beside Your Account

A clear contact path matters when you need to ask what data we hold or why an account check is pending.

Account help Use the account help path for access, phone verification or a request to correct…
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Data request Ask us to access, amend or clarify personal data through the same support route…
DATA PRACTICES

How viv805 Handles Policy Requests

Our Privacy Policy is put into practice through ordinary account controls rather than broad promises.

Account security

Phone verification is part of account access, and unusual sign-ins may prompt an additional check. We do not ask you to disclose a password in a support message. Keep your login details private and contact us if a device appears unfamiliar.

Payment references

A DANA, OVO, GoPay or QRIS receipt can help us trace a status request, but it is not a request for your wallet PIN. Bank transfer and virtual account records are handled as payment references linked to the relevant account event.

Cookie controls

Cookies can preserve a session and help us understand which policy pages are being opened. Your browser lets you delete or block them, although removing necessary cookies may affect login continuity or the way account pages load.

Device signals

We may record device type, browser details and connection signals to identify suspicious account activity. These details help protect access from an unfamiliar phone or computer and are assessed alongside the account event that triggered the check.

Retention period

We keep account, support and payment-status records for operational, dispute and applicable legal needs. When a record no longer serves those purposes, our process is to delete it or make it unable to identify you.

Change requests

You can ask for a copy, correction or clarification of your personal data through account help. Include the email or phone linked to your profile; we verify the requester before discussing a private account record.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the practical searches you may make before opening an account or sending a wallet query. We explain what data is collected, how device and payment references are used, how cookies affect access and how to request a change. The same account help path can handle a question about phone verification, a QRIS receipt or a record connected with Live Blackjack Royal. Eligibility depends on local law, so check that point before continuing.

It covers data used for account creation, phone verification, sign-in security, payment-status checks, cookies, support contact and retention. It also explains how you can request access, correction or clarification. The policy applies to the account activity and website interactions connected with viv805.

We may collect the contact details you submit, phone verification results, sign-in records and device or connection signals linked to security checks. We use these details to operate your account and investigate unusual access, not to request your password in a support message.

Yes. The policy explains how we use payment-status references for DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. The relevant provider processes its own payment data, while we use the reference to match an account event.

Contact us through account help and identify the email or phone number linked to your profile. State whether you want access, correction or clarification. We may complete an identity check before discussing the record or making a change.

Necessary cookies can keep a session active and help account pages load as expected. Other cookies may help measure page use, including visits to this policy. You can manage cookies through your browser, though blocking necessary ones may interrupt login.

We retain account, support and payment-status records for the time needed to operate services, resolve disputes, protect access and meet applicable obligations. When a record is no longer needed for those purposes, we delete or anonymise it.

Yes. Use the account help route and describe the privacy concern without sending a password, wallet PIN or complete payment credentials. A DANA, OVO, GoPay or QRIS receipt reference may help with a status question, and we verify account ownership first.